Experienced IT Support / Helpdesk Technician with 5+ years of hands-on experience in troubleshooting hardware, software, and network issues across diverse environments. Proven ability to resolve technical problems efficiently, support end users, and maintain system performance. Backed by 1.5 years of customer support experience, bringing strong communication skills and a customer-focused approach to technical problem solving. Adept at ticket management, remote support, system maintenance, and user training.
