Onboarding & Product Trainer | Training Specialist | Healthcare Insurance and Medicare Support Expert | Learning and Development
I’m a passionate Onboarding and Product Trainer with a strong track record of designing and delivering impactful training programs in the BPO industry for a US Healthcare Insurance for Medicare and Retirees. My career journey has allowed me to merge my love for teaching with my expertise in healthcare products, customer service, and technical support, creating a well-rounded skill set that empowers individuals and teams to excel.
What I Do Best
1. Training & Development: I thrive in creating and executing training programs that help new employees succeed from day one. From onboarding to product knowledge, I ensure that tea-----------mbers are fully equipped to provide excellent service, particularly in complex industries like healthcare and insurance.
2. Program Launches & Leadership: I’ve had the privilege of leading the launch of Medicare and Retiree training programs in both international and domestic locations, including Mumbai, India, and cities within the Philippines. Each experience strengthened my ability to lead cross-functional teams, adapt training content for diverse audiences, and achieve business objectives.
3. Technical Support Expertise: With hands-on experience as a Technical Support Representative, I have developed strong problem-solving and communication skills, helping me effectively train employees in resolving technical issues while providing exceptional customer service.
Career Highlights
1. International Assignment in Mumbai: I was selected to fly to Mumbai for nearly six months to set up and launch a comprehensive training program for a US Healthcare Insurance client, adapting the training approach to a new market and driving measurable success in employee performance and customer satisfaction.
2. Training Program Launches Across the Philippines: After my time in Mumbai, I successfully replicated the program in a different city in the Philippines, working closely with local teams to ensure consistency in training and operational efficiency.
Technical Support:I worked with customers to resolve technical issues related to home phone, cable TV, and internet services. This role honed my troubleshooting abilities and taught me the value of clear, empathetic communication—a skill I now bring to my training sessions.
3. My Educational Journey: I pursued a Bachelor’s Degree in Education, Major in English, where I built foundational knowledge in instructional strategies, communication, and language proficiency. Although I was unable to complete my degree due to personal challenges in my 4th year, the experience was invaluable in shaping my teaching approach and determination to succeed.
Core Skills
- Instructional Design & Delivery
- Product Knowledge Training (Healthcare & Technical)
- Cross-Cultural Team Leadership & Collaboration
- Customer Service & Technical Troubleshooting- Performance Monitoring & Feedback
What Drives Me
I’m passionate about empowering others through knowledge, helping individuals unlock their potential, and fostering a culture of continuous learning. Whether it’s guiding new hires or mentoring seasoned professionals, I find fulfillment in creating an environment where people can grow and succeed.
Verified
