Experienced Bookkeeper (QuickBooks), CSR, QA Specialist, and VA with expertise in bookkeeping, customer service, order management, technical support, and administration. Skilled in email management, data entry, and client onboarding, with a strong track record in service quality improvement. Proficient in AR/AP, bank reconciliations via QuickBooks, CRM systems, and real estate transactions. Also experienced in technical support, order tracking, and ESL teaching. Adaptive, detail-oriented, and committed to efficiency.
Core Skills
Administrative Support
Email & Calendar Management
Data Entry & Web Research
Basic Graphic Design & Video Editing
Customer Service & Client Support
CRM Management
Quality Assurance (QA)
Bookkeeping (QuickBooks)
Accounts Receivable (AR) & Accounts Payable (AP)
Bank Reconciliation
Financial Reporting
Order Management & Tracking
Client Onboarding & Support
Real Estate Transaction Coordination
Technical Support (Tier-1)
Tools & Platforms
Productivity & Collaboration: Google Workspace, Microsoft Suite, Trello, -----------, ClickUp, Notion, Airtable, Slack, Microsoft Teams, Zoom, Calendly, RingCentral, Skype
----------- & Customer Support: HubSpot, HelpScout, Freshdesk, Groove, VendorPM, Sage CRM Tools
Accounting & Finance: QuickBooks, Dotloop & DocuSign
Real Estate Platforms: KW Command, ShowingTime, Seller Shield
Design & Media: Canva, CapCut (Basic Video Editing)
Automation & Integration: Zapier, GHL
E-commerce: Shopify
PC Hardware Specifications:
- Two 24" Samsung curved monitors
- Intel Core i7-7700T - 8 MB cache, 4 cores, 8 threads
- 24GB RAM
- 500GB ROM + 1 TB external drive
- High-speed FIBER Wired internet (Up to 400 Mbps)
PC Software Specifications:
- Windows 10 Pro Version 22H2
- Folder Lock (My client's privacy is very important to me. Hence, I ensure that all files are locked with password so nobody else can access them)
