I bring 18 years of extensive experience in the IT industry, primarily focused on helpdesk support. Throughout my career, I've honed my skills in both hardware and software troubleshooting, networking and VoIP solutions, and leveraging tools such as Remote Desktop Support, Active Directory, MS Office 365, and CRM platforms. My expertise also includes working with Cloud Services, Web Designing, HTML5, CSS, DNS, Windows support, and platforms like MS Azure, Veeam, Sentinel One, Huntress, Shadow Control, Hyper-V, VMWare, GDS, as well as various SaaS solutions.
I have a proven track record in delivering exceptional customer service through diverse channels, adapting to any medium necessary to provide support effectively. My experience with triaging tools and ticketing systems, including SalesForce, ZenDesk, Zoho, Service Now, Connectwise, Oracle, and Datto, has equipped me to handle complex customer needs efficiently.
