I bring a diverse background in email marketing, technical support, customer service, and public sector policy planning—blending analytical thinking with hands-on execution across both private companies and government work.
At Horizon Marketing, I most recently worked as an Email Marketing Strategist, collaborating with the email marketing department to drive lead generation through cold email outreach. I audited campaign performance, analyzed KPIs, and implemented strategy adjustments to boost engagement and conversions—promoting the agency’s Amazon-related services with a data-driven, test-and-optimize approach.
Before that, I worked as a Planning Officer III at DICT Region 10, contributing to national ICT initiatives. I authored key policy papers such as the Twin Transition White Paper (focused on digital and green technologies) and the 2G/3G Sunset White Paper (4G/5G transition). I conducted digital readiness assessments, developed ISO-compliant process templates, and supported policy development through field research and stakeholder collaboration.
As a Client Success Executive at Source Technologies, I managed cold email marketing campaigns end-to-end—ensuring deliverability, engagement, and performance through smart campaign strategies, market research, template design, and data analysis.
In previous roles, I built strong communication and troubleshooting skills through tech and customer support positions. At Azpired CDO, I installed Oracle server software remotely for major U.S. hotel chains, ensuring seamless operations for systems like booking, billing, and payments.
At Prime Synergy Solutions, I assisted mobile and internet customers with technical and billing support. At LabFinder, I supported patients in scheduling lab appointments, managing records, and providing multi-channel assistance.
Across all these roles, I’ve developed a reputation for being adaptable, detail-oriented, and results-driven—comfortable working independently or as part of a team, and always focused on improving systems, strategies, and customer experience.
