I’m a Customer Support and E-commerce Specialist with 14+ years of experience in customer service, including hands-on experience with Shopify, Gorgias, Recharge, and other e-commerce tools. I specialize in handling customer inquiries, orders, shipping and tracking issues, refunds, returns, cancellations, and escalations while providing friendly and professional support.
I also have leadership experience as a Team Leader, Supervisor, and Floor Manager, with experience in coaching, QA, CSAT, training, and process improvement. I’m reliable, detail-oriented, quick to learn, and comfortable working independently. I’m looking for a long-term opportunity where I can contribute my experience and grow with the company.
