Operations and Workforce Coordinator with over 14 years of experience supporting workforce scheduling, service level monitoring, attendance management, operational reporting, and administrative coordination in a fast-paced corporate environment.
My background includes supporting day-to-day workforce operations using NICE Workforce Management (WFM) and Alvaria, where I managed intraday schedule adjustments, plotted leave and absences, adjusted lunch and break schedules, coordinated overtime, and helped maintain service levels.
I also have remote experience as a Virtual Assistant supporting a US commercial real estate business, where I managed CRM records, conducted online research, maintained databases, and provided administrative support using Follow Up Boss, CREXi, LoopNet, and Buildout.
To prepare for Australian administrative and NDIS roles, I've completed hands-on practice with ShiftCare, earned my Xero Advisor Certification – Level 1, and I'm currently building my knowledge of Employment Hero.
I take pride in being organized, dependable, detail-oriented, and quick to learn new systems. My goal is to help businesses stay organized, improve daily operations, and provide reliable administrative and workforce coordination support.
