Experienced Operations Manager with a proven track record in the outsourcing industry. Highly skilled in Customer Service, Performance Management, Customer Satisfaction, and Team Management across various verticals, including Technical Support, Sales, Billing (Premium Accounts), Mobility, Ride-Hailing, and Escalation Support.
Consistently ranked Top 1 on the site scorecard, delivering exceptional results and exceeding expectations.
A dynamic Service Delivery and Customer Service Leader who excels at executing strategies and driving impactful outcomes.
