Hi! I'm Alvin.
I'm a Truck Dispatcher and Customer Support Professional with over five years of experience supporting U.S. customers through phone, email, and chat. I recently completed Truck Dispatching and Freight Virtual Assistant training through Freight Courses 101, with practical training in covering load sourcing, load booking, track & trace, broker and driver communication, freight rate negotiation, route planning, logistics documentation, and Hours of Service (HOS) awareness.
Along with my logistics training, I have experience in customer service, reservations, administrative support, data entry, documentation, and coordinating customer requests in fast-paced environments. I'm detail-oriented, dependable, and always willing to learn new skills.
Areas I can support:
• Truck Dispatch
• Track & Trace
• Customer Support (Phone, Email & Chat)
• Administrative Support
• Data Entry
• Reservation & Scheduling
• Broker & Driver Communication
• Logistics Documentation
• Load Board Navigation
• Google Workspace & Microsoft Excel
Tools & Platforms:
• DAT One
• Truckstop
• Trulos
• Sylectus
• Google Workspace
• Microsoft Office
• Google Sheets
• Slack
• Zoom
• CRM Systems
I'm looking for opportunities where I can contribute, continue learning, and build a long-term career in the logistics, customer support, or virtual assistance industry.
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