E-commerce Operations Manager
I have over 11 years of experience managing social media, driving online sales, and supporting customers. Since 2013, I’ve been responsible for the entire e-commerce workflow—creating the operational system we use, supervising staff, and making key business decisions. My role also includes shipment handling, data entry, sending invoices, and answering customer messages to ensure smooth, efficient daily operations.
IT/Helpdesk L2
Handling Windows operating system issues, including Windows Server. My responsibilities included troubleshooting network and software issues of POS systems, AS400 systems, network printers, Microsoft Outlook, and Active Directory. Additionally, I was responsible for full installation and troubleshooting of various Casino and Hotel system software, supporting thousands of end users daily.
Technical Support Representative
Performed hardware and software troubleshooting. This included disassembling and repairing computer components, OS and driver installations, system upgrades, antivirus solutions, and network troubleshooting. I also provided support for home local network setups and connectivity issues.
Crypto Enthusiast and Trader
Since 2021, I have been actively involved in cryptocurrency, gaining knowledge of blockchain technology, market trends, and trading strategies. I manage a portfolio of more than 40 altcoins, combining trading and long-term holding strategies.
