Professional Virtual Assistant | Customer Service, E-Commerce & Operations Support
I am a reliable Virtual Assistant with over six years of experience supporting US-based clients in customer service, order processing, logistics, and e-commerce operations. I have handled end-to-end order management, customer inquiries, refunds, dispatch coordination, and follow-ups with warehouses, couriers, and internal teams to ensure timely and accurate service.
My background includes working in the telecommunications industry, logistics, and local e-commerce platforms such as Lazada, Shopee, and TikTok Shop. I am highly organized, detail-oriented, and experienced in managing schedules, documentation, CRM systems, and daily operational reports. I am comfortable working night shifts, independently managing tasks, and communicating professionally with clients.
I am dependable, a fast learner, and committed to providing efficient, high-quality support that helps businesses run smoothly and grow.
Key Skills & Expertise:
Customer Service & Email/Chat Support
Order Processing & Data Entry
E-Commerce Operations (Lazada, Shopee, TikTok Shop)
Dispatch & Courier Coordination
CRM & Ticketing Systems
Calendar, Email & Task Management
Documentation & Reporting
Follow-ups, Issue Resolution & Escalation
US Client Support (Night Shift)
Strong Communication & Time Management
If you think we're great fit...
Feel free to drop a personalized message to start the conversation.
Let's schedule a discovery call at a time that work's best for you.
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