Hi! I'm Anna, an E-commerce Customer Support Virtual Assistant with 5+ years of experience supporting customers and assisting with day-to-day business operations.
I help e-commerce businesses keep their customers supported, orders organized, and daily tasks completed accurately.
Here's what I can help with:
• Customer support via email, chat, Facebook, and Messenger
• Shopify order management and order-related tasks
• Order tracking and shipment coordination
• Returns, refunds, and customer follow-ups
• Zendesk and Gorgias customer support
• Data entry and maintaining accurate records
• Email and calendar management
• Internet research and administrative support
• Basic social media support and Canva
Tools I have experience with:
Shopify, Gorgias, Zendesk, Salesforce, QuickBooks, Notion, Asana, Slack, Canva, and Google Workspace.
I'm detail-oriented, organized, and comfortable handling customer concerns professionally. I understand the importance of clear communication, accurate records, timely follow-ups, and getting tasks done correctly.
If you need a reliable VA to help with customer support and e-commerce operations, I'd be happy to help.
Verified
