Hello! I'm Michelle, a results-driven Collections Manager with over 10 years of experience helping businesses improve cash flow through effective debt collection, payment negotiations, and customer relationship management.
In 2025, I successfully collected over $500,000 while maintaining a professional, customer-focused approach that balanced revenue recovery with positive client relationships.
Throughout my career, I have advanced from Collections Officer to Collections Manager and have consistently been recognized as a Top Performer for exceeding collection goals and leading high-performing teams.
My areas of expertise include:
• Collections Management
• Accounts Receivable
• Debt Recovery
• Payment Negotiation
• Customer Service
• Team Leadership & Coaching
• KPI Monitoring & Performance Management
• CRM Systems
• Email, Phone, and SMS Collections
• Payment Processing & Follow-ups
I pride myself on being dependable, organized, and proactive. I communicate confidently with customers, solve problems efficiently, and take ownership of my work with minimal supervision.
If you're looking for someone who can recover outstanding balances, improve collection performance, and represent your business professionally, I'd be happy to help your team achieve its goals.
Verified
