Results-driven professional with 7 years of customer service experience across multiple industries, including nearly 3 years as a BDC representative for automotive brands such as REV, Nissan, and Honda. Experienced in handling inbound and outbound communications, lead follow-ups, appointment setting, and customer engagement that drives results. Background also includes insurance billing, chat support, logistics coordination, order processing, and assisting clients with life insurance, home insurance, investments, 401k accounts, and annuities. Known for strong communication skills, attention to detail, and a positive, team-oriented approach. Committed to delivering excellent customer experiences while consistently meeting performance goals in fast-paced environments.
