Hi! I’m ----------- -----------, a soon-to-be Computer Engineering graduate (graduating August 2025) with hands-on experience in IT support, helpdesk tasks, and customer service.
During my internship as a Desktop Support Specialist, I gained practical experience troubleshooting hardware and software issues, managing service desk tickets with Jira, assisting with Active Directory, and providing remote support for WFH employees. I’m also comfortable using asset management tools like SNIPE-IT and setting up biometric authentication systems.
In addition to my technical background, I have call center experience as a Customer Guest Specialist, which strengthened my communication skills, patience, and ability to handle customer concerns professionally.
I’m reliable, a quick learner, and eager to grow as a Technical Support Specialist, Virtual Assistant, or IT Helpdesk while delivering excellent service to clients. I’m also open to learning new tools and tasks to support your team.
Tech Skills:
Hardware & software troubleshooting
Jira ticket management
SNIPE-IT asset management
Remote user support
Basic Active Directory
Basic HTML, CSS, JS
MS Office (Power Automate, MS Forms)
Soft Skills:
Strong communication and customer service
Detail-oriented and organized
Reliable and trustworthy
I look forward to working with you and helping your business run smoothly!
