I am a Remote Customer Service Email Support Specialist with 7+ years of experience supporting customers for e-commerce, subscription-based, food delivery, and service-oriented companies. I specialize in email support, order management, account inquiries, and issue resolution, ensuring a positive and professional customer experience.
I have managed high-volume inboxes (100+ tickets per shift) and worked with customer support platforms and tools such as Shopify, Zendesk, and Talkdesk. At Infopay, I used Talkdesk to handle customer interactions, document cases accurately, and escalate complex concerns when necessary. While some tools were used earlier in my career, I am quick to relearn systems and adapt to new workflows in fast-growing startup environments.
I am detail-oriented, organized, and committed to delivering consistent, high-quality remote customer support.
Verified
