Dedicated and detail-oriented Virtual Assistant with a strong background in healthcare support, patient coordination, and client communication. With over 11 years of clinical experience as a licensed midwife and hands-on BPO experience in financial and customer support, I bring a unique combination of medical knowledge, customer service expertise, and administrative skills to remote roles.
I also have experience working with Lead Advisor, where I handled client communication, call support, and lead engagement. In this role, I assisted in managing client inquiries, coordinating follow-ups, and maintaining accurate records to ensure smooth customer interactions and service delivery.
Proficient in patient scheduling, electronic medical records (EMR/EHR) management, telehealth support, and medical documentation, I help ensure seamless communication between healthcare providers and patients while maintaining confidentiality and compliance with healthcare protocols.
Known for empathetic, patient-centered communication, I excel at managing multiple tasks efficiently, resolving inquiries professionally, and supporting smooth healthcare and administrative operations. Skilled in virtual coordination, calendar management, data entry, CRM systems, and client follow-ups, I am committed to enhancing workflow efficiency and delivering exceptional service in any healthcare or administrative virtual role.
