I am an adaptable professional with over 15 years of experience in the BPO and corporate sectors, specializing in the intersection of data analytics, compliance, and operational support. My career is defined by a versatile background that spans the entire business process lifecycle—from frontline technical support to high-level strategic analysis.Throughout my journey with industry leaders like Accenture, Dover Business Services, and Lexmark, I have developed a deep expertise in:Data Analysis & Reporting: Transforming raw data into visual dashboards (Power BI) to drive business -----------pliance & QA: Ensuring operational excellence through rigorous third-party auditing and service quality monitoring.Workforce & Admin: Optimizing team schedules, managing CRM systems, and streamlining back-office workflows.I hold a B.S. in Information Systems, which provides the technical foundation for my work with complex tools and data sets. I am a firm believer that efficiency is built on attention to detail, and I pride myself on being a flexible collaborator who can bridge the gap between technical requirements and business goals.
