Results-driven IT Support Specialist with over 5 years of experience in technical support, desktop support, and IT asset management. Skilled in diagnosing and resolving hardware, software, and network issues while providing high-quality technical assistance to end-users. Experienced in installing, configuring, and maintaining desktops, laptops, and IT systems, as well as managing IT inventory and asset tracking. Proven ability to handle both 1st and 2nd level technical support, manage multiple support tickets, and ensure timely resolution of technical problems. A Bachelor of Science in Information Technology graduate with a strong commitment to continuous learning, delivering reliable IT solutions, and contributing to organizational success through efficient technical support and service excellence.
