I'm an operations-focused professional with 3+ years of experience in customer support, escalation management, and process improvement — now offering part-time VA services focused on CRM setup, workflow documentation, and operations support.
At Concentrix, I managed 30–100+ daily cases, ran quality audits that improved team accuracy by 15%, and consistently hit SLA targets in a fast-paced environment.
What I can help you with:
CRM setup and workflow automation (GoHighLevel)
SOP creation and process documentation
Lead handling systems and automation support
Data entry, reporting, and admin coordination<8efe80624d780eba0c6493ec45140364>Email and calendar management (Google Workspace)
I'm based in Cagayan de Oro, Philippines and available during Australian business hours (AEST/AEDT). I'm reliable, detail-oriented, and focused on making your operations run smoother.
Let's work together.
