Experienced Track & Trace Specialist and Logistics Support Professional with a strong background in shipment monitoring, carrier coordination, freight operations, dispatch support, and customer service. Skilled in real-time shipment tracking, delivery status updates, scheduling pickups and recovery deliveries, resolving shipping issues, and coordinating with carriers, vendors, and drivers to ensure on-time delivery performance.
Experienced working with LTL and Volume LTL freight operations using major carrier platforms, including AAA Cooper, R+L Carriers, XPO, Estes, ABF Freight, ODFL, TForce Freight, FedEx Freight, ArcBest, DHL, DPD, DX Freight, and Forward Air. Knowledgeable in freight quoting, freight class verification, NMFC lookup, shipment documentation, and logistics workflow coordination.
Proficient in CRM and communication tools such as Salesforce, HubSpot, Zendesk, Outlook, Slack, Microsoft Teams, Google Sheets, and Microsoft Office Suite. Strong skills in problem-solving, escalation handling, operational support, data management, and customer communication through phone, email, and chat support.
Reliable remote worker with a dedicated home office setup, high-speed internet connection with UPS backup for WiFi, backup laptop, and power station to ensure uninterrupted work and continuous productivity during power outages. Detail-oriented, dependable, and capable of working independently in fast-paced remote environments.
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