I am an operations and customer success professional with over 10 years of experience leading teams, improving processes, managing client relationships, and driving operational excellence.
Throughout my career, I've worked across customer support, insurance, BPO operations, and executive support, giving me a strong understanding of both frontline execution and strategic business operations.
My strengths include:
Customer Success & Client Relationship Management
Operations Management & Team Leadership
Process Improvement & SOP Development
KPI Tracking & Performance Management
Executive Support
AI-assisted workflow automation using tools like ChatGPT and Claude
Documentation, reporting, and business process optimization
I enjoy identifying inefficiencies and building systems that save time, improve quality, and create better experiences for both clients and internal teams.
I'm comfortable working independently, collaborating with cross-functional teams, and adapting quickly to new tools and technologies.
If you're looking for someone who can not only complete tasks but also improve how your business operates, I'd love to help.
