I am a results-driven Freight Virtual Assistant and Customer Support Specialist with over 20 years of experience in customer service and 16 years in e-commerce operations. I recently transitioned into the freight industry, bringing my expertise in managing customer inquiries, order tracking, billing support, and logistics coordination to help businesses streamline their operations.
I am skilled in CRM systems including Zendesk, Gorgias, Freshdesk, Helpscout, Intercom, Hubspot, and Go High Level, as well as live chat tools such as Tawk, LiveChat, Olark, and Zopim. I deliver fast, professional, and empathetic communication that builds trust and ensures smooth client relationships.
My background includes Shopify store management, Amazon Seller Central operations, eBay and Etsy support, order fulfilment, product listing optimization, inventory tracking, and print-on-demand services, including Printify, Printful, ShipStation, and Rakuten. I am also experienced in fraud prevention using Signifyd, Stripe, and PayPal Resolution Centre, and in social media moderation and content creation with Facebook Manager, Sprout Social, and Hootsuite.
I have supported global brands such as UKLASH, Earth Echo Foods, Muscle Mat, Killstar, The Oodie, Reveel Streaming, BrightWhiteSmile Pro, Pro Bright Smile, Love Sew, Royal Portraits, Doggystyle Clothing, Karmavore, Wish, Cabana and Straw, Liven, Glamour Makeup Mirrors, Triangl Swimwear, and FitRise Mindful Health LLC. These experiences have given me a strong foundation in handling high volumes, resolving complex issues, and maintaining customer satisfaction across diverse industries.
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