Customer Service Representative (Healthcare/ Insurance)

Hi! I'm John.

I have 2 and a half years of experience in healthcare customer service in the dental field, along with 8 years of experience as a product specialist in the technology industry.

I previously worked as a Member Services Concierge and Medical Customer Service Representative at Sagility Humana Dental, where I handled insurance inquiries, claims processing, and benefits verification while maintaining high customer satisfaction. I also have a strong background in customer service from my experience as a Product Customer Specialist, assisting customers with technical products and after-sales support.

I am skilled in client relations, call handling, documentation, and healthcare processes such as insurance verification and claims management. I am also HIPAA compliant and proficient in CRM systems and Microsoft Office.

I am passionate about providing excellent service, resolving concerns efficiently, and continuously improving my skills.

Drop me a message, and let’s talk about how I can add value to your business.
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