I am an IT Support Specialist with 7 years of experience providing comprehensive technical support and managing desktop environments in fast-paced enterprise settings. Skilled in assisting users through chat, phone, email, and remote sessions while delivering efficient solutions for hardware, software, and network-related issues. Experienced in troubleshooting VPN issues/setup, MFA setup, software provisioning, Active Directory administration, Microsoft Office and other applications support.
Proficient in account management tasks such as user onboarding and offboarding, password resets, OU management, and distribution list administration in Exchange Admin. Adept at handling critical incidents, vulnerability remediation, hardware provisioning, ensuring systems meet security and operational standards. Experienced in ServiceNow and JIRA ticket management, including queue monitoring, ticket assignment, escalation, and proactive communication with end users.
Known for strong problem-solving skills, and customer-focused support, consistently ensuring timely issue resolution and maintaining a reliable IT environment.
