My exceptional skills in customer service have been tested for 5 years. I have been with Sitel Philippines for 4 years. Two years as a customer service specialist and two years of experience as a Team Leader. I previously worked as a Phone customer service support and Email customer support for an e-commerce company for leisure products. I can handle customer service, billing, sales, and ----------- is easy for me to communicate and convince customers since I'm used to dealing with people over the phone. I had basic knowledge of Social Media Marketing. My knowledge in Social Media Management and Virtual Assistance duties include, but not limited to Email and Calendar Management- Content Editing/ Scheduling/ Posting- Content writing with SEO- Keywords and Hashtags Search- Influencer Marketing- Engagement Strategy- Facebook Ads- Content Calendar- Social Media Marketing Strategy- Campaign Strategy- Growing of Followers. My strong will to keep learning has always been my key to success. I take challenges positively, work hard for the goals I need to achieve while continuously striving for excellence.
