Education: Bachelors of Information Graduate.
I am looking for a full-time or part-time position where I can leverage over 9 years of combined experience in technical support, customer service, and VA Virtual Assistance.
I am confident in my ability to deliver reliable and efficient support in these fields.
More info about me:
WORK EXPERIENCE:
MOST RECENT : After-sales Customer service VA at a Singaporean Company.
1. (PART TIME)Technician Support Roles: Troubleshoot and resolve technical issues related to Network connectivity, monitoring network, Windows OS/desktops, laptops/PC, printers, company software applications, VPN, Citrix, Phone system and more.-Provide technical support to customers via phone and email.
-Every day to attend and actively engage in training sessions to continually enhance technical skills and knowledge.
-Handling reported issues using Cherwell and SERVICENOW.
2. TECHNICAL CONSULTANT at ORACLE, Inc.
Main role: System implementation, configuration and support. Provide technical support to customers, installing property level interfaces, resolving OPERA PMS, IFC, server and technical issues. Ticketing or ServiceNow Management.
3. CUSTOMER SERVICE at TALLANT ASIA
Main role: Provide excellent customer service to customers having issues with their account.
4. REMOTE DESKTOP SPECIALIST at ACCENTURE
Main role : Computer troubleshooting including software, hardware and applications
My skills/talent:
1. Technical support, Customer Service, Phone calls, chat and email with clients, Oracle OPERA, POS, PMS, Oracle Interfaces, OXI, Computer troubleshooting for both hardwares & softwares (printers, drivers), Windows OS, MacOS, Android rooting & adding tweaks, HTML, CSS, Basic Javascript.
2. Expert in Oracle, Canva, Microsoft word, Excel, Powerpoint, Teams, ServiceNow, Zendesk, Azure, Illustrator, Premiere Pro, GIF, Google docs, sheets & Calendar, Movie Maker, Capcut, Facebook, Instagram, reddit, tiktok, WhatsApp, AI Apps(ChatGpt, Claude, Meta AI, Grok, Dola)
Can make videos from scratch from 3D Cartoons to Human realistic style.
Verified
