Hi, I’m Shiela.
I have over 7 years of combined experience across customer service, bilingual (English–Spanish) support, technical assistance, and administrative support. I’ve worked with U.S.-based companies in healthcare billing, car dealership support, finance, and general office administration.
I help businesses by handling customer inquiries professionally, resolving issues efficiently, and keeping records organized and accurate.
What I Can Do for You• English & Spanish customer support (calls, email, chat)• Technical assistance and basic troubleshooting• Handling billing and account inquiries• Data entry and record management• Appointment scheduling and follow-ups• Email management and documentation• Administrative and virtual assistant tasks
Tools & Software• EPIC Software• Asana, Trello• Google Workspace, Microsoft Office• Slack, VirtualPBx, Five9• CRM and ticketing systems
Why Hire Me• Clear and professional bilingual communication• Reliable, organized, and detail-oriented• Can follow SOPs and work independently• Calm and patient with customers• Fast learner and adaptable
I’m looking for a long-term, stable remote position where I can support your business and grow with your team.
