10+ Years in Customer Service | 7+ Years in Digital Marketing & C-Level Executive Assistance
I bring over a decade of diverse experience supporting C-level executives and leading operational, marketing, and creative functions. Throughout my career, I’ve worn multiple hats—from Executive Assistant and Kajabi Expert to Director of Reports, Project Manager, Hiring Coordinator, Graphic Designer, and Social Media Manager. I specialize in streamlining workflows, managing remote teams, building systems from scratch, and ensuring operational excellence at every level of an organization.
Roles & Responsibilities I've Handled:
Executive Assistant to C-levels: Calendar and inbox management, meeting preparation, travel coordination, gatekeeping, and decision support
Operations & Project Management: KPI tracking, process documentation, SOP development, reporting, and deadline enforcement
Hiring & HR: Full-cycle recruitment, onboarding, employee management, payroll processing
Marketing & Content: Social media strategy,
email marketing, copywriting, analytics reporting, and ad management
Design & Multimedia: Graphic design, branding, video editing, presentations, and infographics
Kajabi Specialist: Website builds, course setup, automation, analytics, client onboarding, and tech support
Client & Customer Service: CRM management, support ticket handling, user onboarding, and retention strategy
Data & Analytics: Creating dashboards, interpreting KPIs, compiling reports for stakeholders
Tools & Platforms I Use Proficiently:
Project & Team Management: Trello, Asana,
-----------, Notion
Communication: Slack, Microsoft Teams, Zoom, Google Meet
Scheduling & Organization: Google Calendar, Calendly, Evernote, OneNote
File Sharing: Google Drive, Dropbox, OneDrive
Creative Tools: Canva, Adobe Creative Cloud (Premiere, Illustrator), Descript
Web & Funnel Builders: Kajabi, ClickFunnels, WordPress, Go High Level
Email & Automation: ActiveCampaign, Keap, Klaviyo, Zapier
Analytics & Reports: Google Analytics, Looker Studio, AgencyAnalytics
CRMs & Customer Support: Zendesk, Shopify, Go High Level
Finance Tools: Stripe, PayPal, QuickBooks
Advertising:
Facebook Ads Manager, Google Ads
AI & Automation: ChatGPT,
Leonardo.AI
