Amazon -----------etplace & Catalog Specialist | Keyword Researcher

I am an experienced Amazon Virtual Assistant with a strong background in e-commerce and customer service. My career journey has equipped me with a diverse skill set, enabling me to excel in various roles related to Amazon and customer support. Here's a snapshot of my professional experience:
Amazon Virtual Assistant – Seller Interactive | Amazon Seller Account (November 2021 – April 2023)
Proficient in Account Health Monitoring to ensure smooth operations.Successfully reinstated suspended listings and managed hazmat reviews.Skilled in resolving listing issues promptly.Expertise in creating and optimizing product listings for enhanced visibility.Preferred Customer Service Representative - Transcom | UPS UK (August 2020 – October 2021)
Provided top-notch customer service, assisting clients with their shipments.Helped clients in submitting essential documents for smooth shipment processes.Monitored shipments closely, ensuring clients' peace of mind.Technical Support Representative - Teleperformance | AT&T (February 2017 – March 2018)
Assisted AT&T customers with their service-related queries.Efficiently arranged tech visits when required, ensuring issue resolution.Addressed billing concerns and facilitated payment arrangements for customers.Amazon Seller Support - Concentrix Philippines (September 2015 – May 2016)
Managed phone calls, emails, and chat support, delivering resolutions to North-American Sellers.Supported catalog-related issues, including manual and bulk upload listings, and listing reinstatement.Assisted FBA sellers in tasks such as resolving stranded inventory, creating FBA shipments, and processing removal orders in bulk.My extensive experience in e-commerce, coupled with my customer-centric approach, has honed my ability to navigate complex scenarios and deliver effective solutions. I thrive in fast-paced environments and am committed to ensuring customer satisfaction and operational excellence.
I am now seeking new opportunities to leverage my skills and contribute to the success of an innovative team or organization. If you're looking for a dedicated professional with a proven track record, please feel free to contact me at ----------- to discuss how I can add value to your team.