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Providing quality service since 2020!
Highly organized and detail-oriented professional with extensive experience in real estate tenant processing, customer service for a DFS app and logistics company (including chat and SMS support), and administrative operations. Demonstrated success in managing all aspects of tenant relations, from move-in coordination to move-out procedures. Proven ability to handle complex chargeback disputes through thorough documentation and effective communication.
Adept at data collection and analysis to drive operational efficiency, ensure compliance, and improve overall service quality. Experienced social media manager since 2021, with a strong understanding of audience engagement and content strategy.
Served as a team lead, overseeing daily operations, scheduling tea-----------mbers, and ensuring optimal coverage. Acted as the primary point of contact between staff and executives, facilitating clear communication and aligning priorities. A confident decision-maker, able to assess situations quickly and implement effective solutions. Also experienced in training and onboarding tea-----------mbers, ensuring they are well-equipped to meet performance standards and contribute to team 's success.
Specializations/Services Offered:
-Property Management
-Lease Preparation
-Vacate and Break Lease Procedures
-Water Invoicing
-Payment Method Onboarding
-Smoke Alarms Compliance
-Mailing Statement to Landlords
-Customer Service
-Administrative
-Data Analysis and Monitoring
-Payment Chargeback Dispute
-Warm Lead Generation (Email and SMS)
-Google My Business Management
-Yelp Business Account Management
-Facebook Ads
-Chat support
-Training and Onboarding
-Team management
-Recruitment
Skills:
-Proficient in data entry with a high level of accuracy and attention to detail.
-Familiarity with real estate software, and customer service, and admin CRM systems.
-Strong organizational and multitasking abilities.
-Excellent communication skills, both written and verbal.
-Ability to maintain confidentiality and handle sensitive information.
-Tech-savvy with a quick learning curve for new tools and system.
CRM Tools:
-Kolmeo
-PropertyMe
-DocuSign
-Ignite
-FLKitover
-Realworks
-Microsoft 365
-Google Office Suite
-CINC
-Slack
-Saleforce
-PayNearMe
-Confluence
-HubSpot
-Yelp Business
-Canva
-Google My Business
Verified
