Experienced customer support professional with a strong background in E-commerce, particularly within the Shopify platform. Skilled in providing efficient, empathetic service across multiple channels including chat, email, and phone. Specialized in supporting Shopify merchants with admin and back-end issues, including store setup, product management, theme customization, and advanced platform features through Shopify Experts/Partners and Plus training. Demonstrated ability to resolve complex customer inquiries with accuracy and professionalism while maintaining high performance metrics. Additionally experienced in verification and collections, ensuring compliance and recovering outstanding balances through respectful and strategic communication. Adept at navigating customer-facing platforms, managing sensitive account information, and delivering consistent, high-quality support in fast-paced environments.
