I'm a remote professional with experience in email and chat support, lead generation, and LinkedIn outreach. I help businesses connect with their ideal customers and improve client communication through organized systems and personalized support. Whether it's handling multiple customer queries or building accurate prospect lists, I focus on delivering results with attention to detail, fast response times, and a positive attitude.
I've worked with eCommerce brands, startups, and service-based businesses?helping them increase engagement, build pipelines, and improve overall customer satisfaction. I?m always eager to learn, grow, and take on new challenges in a collaborative environment.
Experiences:
***Email and Chat Support***
- Responded to customer inquiries via email and chat in a friendly, professional, and timely manner.- Handled returns, refunds, order updates, and general product questions with empathy and accuracy.
- Maintained an average response time of under 2 minutes for live chats.
- Managed multiple chat conversations at once while keeping service quality high.
- Used platforms like Gorgias, Zendesk, and Shopify Inbox for ticket management and customer tracking.
- Documented customer issues and coordinated with other departments to resolve concerns quickly.
- Followed up with customers to ensure satisfaction and build strong relationships.
- Maintained brand voice and tone in all communications to provide a consistent experience.
***Lead Generation***
- Researched and identified high-quality leads based on client?s target audience and criteria.
- Built accurate and verified lead lists using tools like LinkedIn Sales Navigator, Apollo, and manual research.
- Conducted LinkedIn outreach to connect and engage with decision-makers in relevant industries.
- Sent personalized messages and follow-ups via LinkedIn and other social channels (e.g., Instagram, Facebook) to generate interest.
- Collected and organized contact data into spreadsheets or CRMs for campaign use.
- Verified email addresses using tools like NeverBounce, Hunter, or manual validation techniques.
- Worked closely with clients to refine ICPs (Ideal Customer Profiles) and optimize outreach strategies.
***Lead Research***
- Researched and identified high-quality leads based on client?s target audience and criteria.- Conducted in-depth company research based on specific client criteria to support private equity deal sourcing.
- Qualified and tiered companies using data from Google, LinkedIn, online databases, and industry associations.
- Reviewed company profiles and business models to assess alignment with client investment goals.
- Utilized Excel to maintain and organize structured lists of potential target companies.
- Performed LinkedIn research to analyze company presence, size, and engagement.
- Delivered high-quality company data that helped drive better investment targeting.
- Maintained consistent communication with team leads to ensure data accuracy and project alignment.
- Contributed to refining internal research processes to improve efficiency and output quality.
***E-commerce Specilist (Shopify/Ebay/Poshmark)***
- Product research & sourcing- Listing optimization- Inventory tracking using Google Sheets- Basic order management & customer messaging- Familiarity with eCommerce trends and tools- Crosslisting
***Cold Outreach & Lead Generation***
- Created and optimized LinkedIn profiles and company pages to attract target prospects.
- Built and managed outreach campaigns using tools like LinkedIn Sales Navigator and Expandi.
- Crafted custom connection messages and follow-ups based on the target audience.
- Monitored replies, handled conversations, and booked meetings on behalf of clients.
- Tracked metrics such as response rates and connection acceptance to improve outreach strategies.
- Worked with Business Development teams to refine ideal customer profiles (ICPs).
- Managed outreach data in CRM platforms or spreadsheets to stay organized.
- Helped grow client networks and fill sales pipelines with qualified leads.
***Tools I have used***
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Seamless
Rocketreach
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Linkedin Sales Navigator
Google Spreadsheet
Microsoft Excel
Gorgias
Zendesk
Shopify
NeverBounce
Zik Analytics
List Perfectly
Everbee
Verified
