Great customer support isn't just about answering emails, it's about creating seamless customer experiences while keeping your business running efficiently behind the scenes.
With over 5 years of experience, I've supported e-commerce brands, agencies, startups, service-based businesses, fitness studios, and online communities by delivering responsive customer service, streamlining operations, and improving day-to-day workflows.
I enjoy solving problems, optimizing processes, and ensuring both customers and internal teams receive reliable, professional support.
Here's how I can help your business
Customer Support
* Email, live chat, and social media support
* Respond to customer inquiries with professionalism and empathy
* Resolve order issues, refunds, exchanges, subscriptions, and account concerns
* Handle high-volume support while maintaining accuracy and quality
* Maintain high customer satisfaction through timely communication
Shopify & E-commerce Support
* Order management
* Returns and refunds
* Shipping updates and tracking assistance
* Customer account support
* Product inquiries
* Basic Shopify store administration
Operations & Administrative Support
* Inbox and calendar management
* CRM maintenance and customer database management
* Data entry and reporting
* SOP creation and process documentation
* Task and project coordination
* Team communication and administrative support
CRM & Business Systems
* Shopify
* Gorgias
* HubSpot
* Freshdesk
* GoHighLevel
* Asana
* ClickUp
* Notion
* Trello
* Google Workspace
* Microsoft Office
Why clients enjoy working with me
* Excellent written and verbal English communication
* Strong attention to detail
* Reliable, proactive, and accountable
* Quick learner who adapts to new tools and processes
* Calm and professional when handling customer concerns
* Organized with strong time management skills
* Able to work independently with minimal supervision
I understand that every customer interaction reflects your brand. Whether I'm responding to support tickets, managing your CRM, coordinating projects, or handling administrative tasks, I focus on delivering accurate, timely, and professional support that helps your business operate more efficiently.
If you're looking for someone who can become a dependable extension of your team—not just another virtual assistant, I would love the opportunity to contribute to your business's success.
Let's connect!
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