Customer Service (Email, Chat, Ticket Support), Virtual Assistance, Administrative Support, Data Entry & Data Management, Zendesk Ticket Management, Salesforce (CRM), Escalation Handling, Marketplace & Account Moderation, Problem Resolution & Customer Satisfaction, GoHighLevel (GHL) Funnel Building, GoHighLevel CRM Management, Funnel & Website Updates, Workflow & Automation Setup, Canva (Graphics & Funnel Assets),

I have strong experience working remotely and supporting businesses through customer service, operations, and virtual assistance roles. I was trained in multiple lines of business including General Reservations, Web Support (voice and email), Ticketing Services, Chat and SMS Support, and I also worked as a Subject Matter Expert. In these roles, I handled customer concerns, responded to emails and support tickets, provided accurate information, and ensured a smooth customer experience across different communication channels.

I also have hands-on experience using CRM and support tools such as Salesforce and Zendesk, and I’m confident in handling admin tasks, data checking, and customer account review while maintaining quality and attention to detail.

I work as a Funnel Builder Specialist using GoHighLevel (GHL). My responsibilities include building and updating funnels, editing websites, adding basic design assets using Canva, and creating workflows and automations to streamline business processes. I’m organized, detail-oriented, and comfortable working independently while meeting deadlines.