IT Support / Remote Desktop Support Specialist / E-Commerce VA

* Operating System Troubleshooting including Mac OS, Windows Vista up to Windows 10 OS.
* Microsoft Applications Troubleshooting
* Printer Troubleshooting Via Remote.
* Third Party Application Troubleshooting
* Do Reports and Summaries.
* Customer Service / Level 2 Technical Support
* Perform Virus/Spyware removal
* Webroot/Trend Micro/ Kaspersky Troubleshooting
*Familiarity with Zendesk, Salesforce, and JIRA.
* HTML / CSS
* Data Entry/Encoding