I have 2 years of experience as an Outbound Call Center Agent across various accounts. During this time, I primarily made outbound calls for home, auto, and healthcare insurance. Key responsibilities included; reaching out to prospective clients via outbound calls, Scheduling appointments or closing deals, Identifying customer needs, Communicating the client’s value propositions effectively.
Additionally, I worked for 3 months as an Appointment Setter for Farmers Insurance (home coverage), booking appointments through a work-from-home setup.
I also have 1 year and 6 months of experience in outbound lead generation for auto and home insurance, handling cold calling and qualifying potential clients.
I spent 4 months as a Pre?Qualification Specialist for U.S. medical coverage, assisting residents in identifying appropriate healthcare plans.
Currently, I serve as a Senior Technical Support, where I provide prompt and effective technical assistance, troubleshoot and diagnose hardware and software issues, identify and implement solutions for technical problems, Resolve network issues and conduct electrical safety checks on equipment. I am working as Senior Technical Support for about 14 months and counting.
