****BSO Network Operation Engineer (NOC) | Current Job***
>Resolving the issues is time-consuming due to network complexity>Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations. >To ensure maximum possible service availability and performance.>Diagnose and resolve i----------- tickets.>Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriate
>Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions and repeated customer complaints.
****Singapore ISP Network Support Engineer| Previous Job***
Top-line Responsibilities: •Moni-----------s and maintains overall network of the ISP and individual network of corporate customers.•Technical and Backend Support for Corporate Fiber Network•Working case tickets and managing customer accounts by using SalesForce Cloud Computing System.
•Joint coordination with network engineers, field engineers and different telecom carriers(SingTel, NTT, Virtela, Expereo,, ) to troubleshoot and resolve various types of network issues and outages.•Responsible for moni-----------ing and troubleshooting a wide range of managed telephony, hosted application, managed network, and network security services
*** BPO Company Team Lead IT admin | Previous Job***
Install, configure, and support an organization's local area network (LAN) and Company system or a segment of a network system. Maintain network hardware and software. Moni----------- network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures
• Demonstrates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.
• Participate in network planning sessions, provide input and take away actions to drive business initiatives.
• Moni----------- network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Coordinate with the team in order to manage ISP and network vendors to ensure optimal uptime and overall bandwidth needs while staying budget.
• Assist in the development and implementation of bandwidth policies and procedures in order to ensure cost effective redundant connectivity to operating centers
• Secure network system by establishing and enforcing policies.
• Manage and implementing wifi access point.
• Managed the overall Information Technology and computer system of the organization
• IT Team Lead.
