I started my BPO career back in 2010 with experiences in being a Customer Service Representative, Quality Assurance Analyst, Chat/E-mail Support, and User Acceptance Tester.
Below are some of the skills and qualifications that I was able to gain and utilize throughout my career:
UAT: Jira, Pre-Prod, Confluence, SharePoint, Defect/Bug reporting
Quality Monitoring and Audits (NICE and Verint)
Quality Reports: MS Excel, Pivot, PowerPoint, Outlook, Teams, Google Sheets
Customer Service Specialist: Chat/Email/Voice
Able to empathize and observe phone etiquette
Chat Support: Slack, Zingle, HeyMarket, GoogleForms, Jotform
Experience in CRM Tools and ticketing systems
Quiet home office environment with a 300 MBPS internet connection
Has a backup power source to power up the laptop and internet router in case of power outages
Has a backup internet service
Ryzen 5-3500U, 8GB RAM, 512GB SSD
I'll be more than happy to discuss specifics if given the opportunity.
I can help you with that! That is one of my mottoes. So let me help YOU!
Thank you for going through my profile overview, and I hope to hear from you soon.
