I'm Louie, a remote professional with 9+ years of experience in case management, grievance analysis, customer support, and virtual assistance — supporting US-based clients in healthcare, legal, SaaS, and e-commerce.
Most recently, I handled Medicare grievance intake for HealthSpring (Cigna Medicare) and legal case management for Morgan & Morgan. I've also done Tier 3 escalations at Airbnb, case coaching at eBay UK, and 3+ years of SaaS client support at Community Brands.
I work well independently, handle sensitive information with care, and manage high-volume tasks without missing deadlines.
I can help you with:
Case intake, investigation & management
Grievance & complaints research
Customer support — email, chat & phone (Tier 2–3)
Escalations, appeals & retention
Virtual assistance & admin support
Research, documentation & reporting
If you need someone reliable who can handle complex work with minimal hand-holding — I'm your person. Let's talk!
Verified
