LEADERSHIP SKILLS
? Highly self-motivated; able to work well with little or no supervision
? Very creative, Resourceful, Reliant and Committed
? Values: Integrity, Professionalism and Teamwork
? Excellent written and verbal communication skills
? Strong time management and Organizational skills
? Strong Facilitation and presentation skills and has the ability to assess
and provide feedback
CUSTOMER SERVICE SKILLS
? Have an extensive call center experience for Airline and Banking
industry
? Have an experience leading workflow and supporting associates to
ensure quality and satisfactory level
? Attended several sessions to improve customer service and leadership
skills such as Core coaching, Best QA, 6 thinking HATS etc.
