-Proven success working in high-volume, 24x7 technical call -----------monstrated strengths in rapidly diagnosing, troubleshooting, and resolving client issues.
-Received "Outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills, and technical problem-solving.
-Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing, and rectifying problems.
