Investor Relations
*Analyzed financial reports for investors, breaking down results and explaining factors contributing to monthly income.
*Responded promptly and professionally to owner inquiries and resolved complaints via email, phone, and Zoom.
*Provided regular updates on property performance, leasing status, and operational issues to maintain owner satisfaction and transparency.
Executive & Operations Assistant
*Managed the Executive’s schedule, coordinated meetings, and prepared essential documents ahead of owner and internal calls.
*Supported the VP and Director of Operations in daily operations, process development, and workflow automation.
*Managed full onboarding and offboarding processes for properties and investors, ensuring smooth, compliant transitions.
Customer Service Escalation Manager
*Monitored and managed the Zendesk ticket queue, ensuring timely triage and assignment to the correct teams.
*Ensured tickets were resolved within established SLAs to maintain high service standards.
*Tagged and escalated tickets for issue resolution and tracked trends for reporting purposes.
Philippine Region Chief of Staff
*Supervised a team of 30 Virtual Assistants, conducted tea-----------etings, and acted as the point of escalation for concerns requiring manager attention.
*Collected and shared feedback and recognition from managers to highlight top performers and maintain team morale.
*Ensured adherence to company core values while addressing team needs to support performance and engagement.
Compliance Manager
*Ensured properties were compliant with zoning and area regulations.
*Prepared and tracked execution of Property Management Agreements (PMAs) and Termination Agreements, amending agreements in line with local requirements and ensuring timely completion.
*Processed permits and coordinated inspections to ensure compliance was met before deadlines.
Recruitment Specialist
*Managed the full recruitment cycle, including talent sourcing, candidate screening, interview coordination, reference checks, and onboarding.
