Worked as an IT Service Desk Analyst for past 6 (six) years.
Responsibilities as listed below:
- Account management such as provisioning User accounts via Active Directory and email on office365
- Processed Off-boarding of user accounts as per request
- Add users to distribution lists, shared mailboxes and provide network drive access based on user requests.
- Answer and resolved technical issues via calls, chat and web portal.
- Diagnose hardware/software and network connectivity issues offering a variety of level 1 to 2 solutions over the phone, chat, email and remote-control tools to assist users when needed.
- I----------- and Requests ticket management via ticketing tool.
Other experiences include:
Data Processing Assistant - Special Projects, Eurekahedge
Responsibilities as listed below:
- Completing data-entry and research projects to enhance Eurekahedge's data offering across alternative investments
- Maintaining and updating existing data points to ensure accuracy and completeness of databases
- Responsible for gathering data for new requirements through public sources, or via outreach to clients
- Ensuring deadlines for projects are met to improve user experience for clients
- Responsible for the adoption, operation and maintenance of a tech procedure, to record key investor meetings
- Recording investor meetings and contributing towards added value data insight
Business Process Delivery Associate - Accenture Philippines
Responsibilities as listed below:
- Responsible for end to end enrollment processing. Handled resolutions to ensure department and customers needs are met.
- Assist with special project as needed.Handling transactions for a health care insurance provider
Verified
