Hi, I’m Kelly, a Customer Support QA VA with 5+ years of experience handling high-volume support and quality evaluation for e-commerce and service-based accounts.
I’ve worked with Shopify stores using tools like Gorgias and Re:amaze, managing customer inquiries, order issues, refunds, and product concerns while also reviewing interactions to maintain quality and consistency.
I don’t just respond to customers, I also make sure responses are accurate, clear, and aligned with your brand standards.
Here’s how I can support your business:
<8efe80624d780eba0c6493ec45140364>Email and chat customer support
QA audits for support responses (human and AI)
Shopify order management and issue resolution
CRM tracking and workflow support
I’m comfortable working in US timezones and can adapt quickly to your tools and processes.
If you need someone who can handle support while maintaining quality without constant supervision, I’m ready to help.
