Experiences:
AU-Based E-commerce Virtual Assistant
July 12, 2024 - Present
-Handled emails, customer support, and disputes in different online marketplaces
-Marketplaces covered: Amazon, Ebay, Kogan, Catch, Medcart, Lasoo, MySale, MyDeal
-Used WhatsApp, Gmail and Slack for communication
-Experienced in Google Sheets for recording Customer Service tickets
-Uploading products in Shopify and activating them in different marketplaces using an integrator
-Handled orders and dispatched them to multiple merchants
BPO Team Leader
August 2023 - June 2024
-Managed and maintained a team of 20+ agents to align with company goals and KPIs
-Prepared reports and searched for root causes to improve scores and processes
-Communicated with different departments to ensure smoothness in the operations department
BPO SME
June 2023 - August 2023
-Prepared reports using Excel and Powerpoint
-Acted as point of information in the production area
-Trained agents that are being transferred to a new account
BPO Chat Support
April 2019 - June 2023
-Provided real-time customer support via live chat, 3-4 concurrences
-Handled inquiries about product details, refunds, and technical issues
-Handled 70+ customer concerns daily with accuracy and empathy
Hello! I'm just another guy looking for a part-time job. I've been living almost 3/4 of my life using the PC so I'd say I'm tech-savvy. I was a Team Leader in a BPO company as well handling a team which means I have good time management skills and I'm an organized and detailed person.
I got my own website before (wordpress, css, and seo involved), with my own domain (used hosting services) and I'm currently studying Web Development on my free time(bought a course on Udemy) and plan to run my own website again for practice purposes, which means that I'm interested into Web/App Development.
Chat with me on Skype or message me here. I always do my best at my job with no stones unturned. I report always on time. I live in the city and use an M1 MacBook Air and iPhone which means I'm always reachable and there are no power outages in my area. I have 2 internet backup and 1 power source backup. I'm a hardworking and trusted freelancer :)
Verified
