I worked in a Call Center Industry or Business Process Outsource for a total of 12 years.
**Worked as A Sales Specialist for a Cable Company for a year.
**Worked as a Technical Support Representative for an ISP company for more than 3 years. Troubleshooting for Internet Connection, Email Client and Web mail , Browser set up, Computer Hardware, Anti virus Installation.
**Worked as a Customer Service Representative and Risk Management Analyst for a bank company; providing their billing information for credit card like due date, statement closing date, balance, available credit, credit limit and managing their accounts for possible risk and fraud for a total of 3 years.
**Worked as a Technical Support Representative for both Internet and Phone Company for 3 years
**Lastly, worked as an Email Escalation Support (Back Office) for Cable Company that supports Internet, Phone and Cable Service for 2 years. The role includes call and chat evaluation and transcription for cross validation of an escalation.
