Chat Support Specialist | E-commerce Customer Support
I help e-commerce businesses deliver excellent customer support and ensure smooth daily operations through chat, social media, and backend support.
Here’s how I can support your business:
• Customer Support (Chat & Social Media) – Handling inquiries through
Tawk.to, Meta Business Suite, Gmail,
>Facebook comments, and groups
• Order Management – Assisting customers with order tracking, refunds, returns, and logistics follow-ups
• CRM & Backend Support – Troubleshooting basic page integrations, product sync issues, and customer concerns
• Data & Admin Tasks – Maintaining organized records and reports using Google Sheets
• Task Coordination – Monitoring and following up on developer or support issues using Trello
• Community Engagement – Managing
Facebook posts, announcements, and customer interactions
• Content Support – Updating FAQs and improving AI-generated content for better clarity and customer experience
I am detail-oriented, reliable, and committed to helping businesses save time, improve customer satisfaction, and maintain smooth operations.
