Reservation Specialist with 8+ years of experience managing reservations and client relations for direct inquiries and across leading OTA's including Airbnb, -----------, Expedia, VRBO, TravelStaytion, Agoda, Whimstay, Blueground and Hopper. Skilled in handling high-volume inbound and outbound calls, coordinating with clients and rental agents, and overseeing the full reservation cycle—from inquiries and documentation to payment collection and follow-ups. Proficient in CRM, PMS, and workflow tools, with a proven ability to streamline operations, resolve booking issues efficiently, and drive overall guest satisfaction.
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