As a Licensed Professional Teacher, Certified Ethical Hacker by Cisco, and NCIII Certified Bookkeeper by TESDA, I bring a diverse and unique skill set to the table. With over 6 years of experience as a Head IT/IT Specialist in a call center, I have developed extensive technical expertise in managing and optimizing IT infrastructure for large-scale ----------- addition, I have 2-3 years of hands-on experience in the BPO industry, where I’ve excelled as a Voice Agent, Non-Voice Agent, and Appointment Setter, with some experience working with AI-based systems. This diverse experience has honed my ability to adapt to various client needs and deliver excellent customer service.I also possess expertise in building PBX systems, configuring Asterisk, and managing V----------- or ViciBox systems for BPO operations. I am skilled in designing and deploying efficient inbound and outbound calling systems, ensuring seamless communication and workflow optimization.
If you're looking for a reliable, versatile, and skilled professional to support your IT or BPO needs, I’m here to help!
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